back to shop online
What to do. What to say. How to get results. One of the most challenging parts of leadership involves dealing with issues of staff performance and behaviour. If people are not where you need them to be with their performance and you are not prepared to live with the compromise this creates for children, community and colleagues, then you need to be able to address these issues in a confident and highly effective manner. This highly practical workshop will equip you with the confidence, skills and tools you will need to deal with these situations. You will find out: How to pinpoint what the underlying issues are likely to be What strategy is your best likely option How to create an effective 1-1 discussion of the issue/s What to say What not to say How to avoid four major communication traps How to respond if the other person 'pushes back' How to create positive problem solving outcomes from the discussion You will get the chance to practise skills and get feedback. You will be given a workbook with proven 'scripts and phrases' which will help you to deal with whatever the other person does or says. You will have the confidence of a personal 'game plan' for these situations. VENUE: WELLINGTON - Biz Dojo, 115 Tory Street, Te Aro, Wellington City AUCKLAND - Stardome Observatory, 670 Manukau Rd, One Tree Hill, Auckland.