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Dealing positively with people's issues, concerns & conflict. As a leader it is inevitable that, at some time, you will have to deal with complaints, concerns and challenges from staff, parents and others. All leaders find dealing with these situations one of the more demanding parts of the job as they consume your energy and time, particularly if you do not have the ‘toolkit’ to handle them well. This workshop will equip you with the skills and tools to be able to confidently; deal with emotions and emotional behaviour find out the real underlying issues that need to be addressed respond to people so they feel understood and are more likely to buy in to solutions lead constructive problem solving work with differences in beliefs and viewpoints hold your ground where needed mediate between other parties understand communication needs and dynamics at play when others are unhappy or raise concerns The workshop will offer you a toolkit of practical and uncomplicated higher level listening / problem solving skills that will strengthen you as a leader. The workshop complements Teacher Talk’s ‘Raising and Resolving Difficult Issues’ and ‘Being Your Best as a Leader’ courses but you do not have to done these courses to get full value from this workshop. VENUE: WELLINGTON - Biz Dojo, 115 Tory Street, Wellington City AUCKLAND - Stardome Observatory, 670 Manukau Rd, One Tree Hill, Auckland.